FAQ
Answers to common questions about joining and using OpenShrinks.
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Support
Customer support
Get help with your account, provider profile, billing questions, and technical issues.
Self-service
Quick answers and account access
Many questions are answered on these pages. You can also sign in to update your provider profile or confirm availability without contacting support.
Contact us
Fastest ways to reach support
We typically respond to email within one business day. For urgent account access issues, call and leave a message with your account email and a callback number.
Best for account, billing, and technical support requests.
Phone
Available for direct support questions and follow-up conversations.
What to include
Sending these details with your first message helps us resolve your request faster.
- The email address associated with your OpenShrinks account
- A short description of the issue or question
- The page or feature you were using when the problem occurred
- Any error message you saw, if applicable
How we can help
Common support topics
OpenShrinks
Account access
Contact support if you cannot sign in, need help regaining access to your account, or believe your account has been accessed without authorization.
OpenShrinks
Profile updates
We can help with provider profile corrections, practice information updates, licensure details, and issues related to availability or referral visibility.
OpenShrinks
Billing and plans
If you have questions about pricing, plan eligibility, future billing, or account changes tied to a paid plan, contact support and include the email address associated with your account.
OpenShrinks
Technical issues
If something is broken, include the page you were using, what you expected to happen, what happened instead, and any error message you saw. That reduces back-and-forth and makes debugging faster.
Related pages
More information
Browse the FAQ, or review our Privacy Policy and Terms of Use for legal and data-handling details.
You can also return to the home page.